For Patients

Refund Policy

When a credit balance exists on your account — for example, after an insurance adjustment or a duplicate payment — ABQ Surgery Center will issue a refund to the appropriate party.

How refunds are issued

  • Credit card payments are refunded to the original card.
  • Check or cash payments are refunded by check, mailed to the address on file.
  • Insurance overpayments are returned to the appropriate carrier.

Timing

Most refunds are processed within 30 business days of the credit balance being identified. Contact our billing office with any questions about a specific refund.